Terms & Conditions

These Terms and Conditions (“Terms“) form the basis of the contractual relationship between you (“you,” “passenger,” or “guest“) and Travel China With Me (“TCWM,” “we,” “us,” or “our“), a China-based inbound tour operator headquartered in Kunming, Yunnan, with partner teams or offices in destinations across China. By booking a trip or service with us, you agree to be bound by these Terms. Please read them carefully and make sure you understand and accept them before booking.

1. Reservation

• Once we receive your inquiry, one of our travel advisors will begin assisting you in building your trip plan, and will normally respond to your request within 24 hours.
• We confirm your bookings with hotels, guides, drivers, and — where applicable — your domestic flights or train tickets before we ask you for any payment. Unlike operators who collect a deposit up front and book afterward, TCWM only requests your deposit once your entire itinerary is fully arranged and confirmed on our end, so you know exactly what you are paying for.
• Once your itinerary is fully booked and confirmed, we will send you the final itinerary, invoice, and local contact details, along with our deposit request. If any details need to change after this point, we will notify you and offer a comparable alternative wherever possible.
• We recommend booking at least 30 days before your intended departure date, particularly during the high season (April–October).

2. Payment

All TCWM quotes and invoices are denominated in Chinese Yuan (RMB/CNY); we do not quote or invoice in other currencies. If you pay by credit card, your card issuer will typically convert the RMB charge to your home currency automatically at the time of payment — you do not need to convert currency yourself in advance. For other payment methods we accept, see our Payment page.

Deposit. Once we have fully arranged and confirmed your itinerary, we will request a deposit to secure your booking:

• If TCWM is not booking long-distance transportation on your behalf (i.e., you are arranging your own flights or trains between cities), the deposit is 15% of the total ground-service package cost.
• If TCWM is booking long-distance transportation on your behalf (flights and/or trains between cities), the deposit is 15% of the ground-service package cost, plus the full ticket price of all flights and/or trains booked for you, since airlines and railways require full payment at time of booking.

Balance. The remaining balance is due upon your arrival in China and may be paid in cash or by card, as arranged with your travel advisor. If you would prefer to pay the full balance in advance of arrival, please let your travel advisor know and we will arrange this where possible.

3. Cancellation and Refund Policy

Once you have received and accepted your booking confirmation, we consider all arrangements for your trip to be confirmed. If you need to change or cancel your booking, please notify us in writing (by email) as early as possible. The following cancellation fees apply based on how much notice you give before your scheduled arrival date:

Where TCWM has already paid a third-party supplier on your behalf and that cost cannot be recovered — for example, non-refundable flight or train tickets booked for you under Section 2 — that specific cost will be deducted from your refund regardless of the notice period, since it reflects an amount TCWM cannot recover rather than a cancellation fee.

Any portion of a package already used, or land arrangements already committed to suppliers on your behalf, cannot be refunded once your tour has begun, regardless of the reason for the change.

If TCWM cancels your tour. If we cancel your tour before it begins for reasons within our control, we will refund the full amount you have paid us. If we must cancel or substantially alter your tour due to force majeure or other circumstances beyond our control (see Section 11, Force Majeure), we will work with you in good faith to reschedule your trip or provide a partial refund reflecting costs we have already committed to suppliers on your behalf, which cannot be recovered.

4. Changes to Your Itinerary

We want to give you the best possible trip, so changes to your itinerary before booking confirmation are unlimited and free of charge. After your booking is confirmed, we will also make reasonable changes to your itinerary at no charge; however, changes to your departure date or destination after confirmation may be treated as a cancellation of the original booking and subject to the cancellation fees in Section 3, with a new booking made for the revised trip. All changes are subject to availability and cannot be guaranteed.

We reserve the right to modify your itinerary where air, train, or road transportation schedules change, or where other events beyond our control make this necessary. Any resulting increase or decrease in cost will be charged or refunded accordingly. If you request a change to your confirmed itinerary, you will be responsible for any additional cost this creates, payable in advance.

5. Private Tours and Pricing

All TCWM tours are private tours, arranged exclusively for you, your family, or your travel party — you will not be grouped with other unrelated travelers during your land services. Throughout your trip, you will have your own private guide and driver (except where an itinerary specifically includes a shared activity, such as a group cruise excursion, which will be identified in advance).

Unlike per-person group-tour pricing, TCWM quotes are itemized by service (e.g., guide fees, vehicle/driver fees, entrance tickets, accommodation), reflecting the actual cost of the private arrangements made for your party, rather than a fixed per-head rate. Your travel advisor will provide a full breakdown as part of your confirmed itinerary.

We reserve the right to decline to accept or continue serving any guest whose health, mental condition, or conduct significantly impedes the operation of the trip or the safety and enjoyment of the guide, driver, or other guests, subject to a fair assessment of the circumstances and, where practicable, advance discussion with the guest or the booking party.

6. Travel Documents

A valid passport and any necessary Chinese visa are required for your trip, and obtaining these is entirely your responsibility. Your travel advisor can assist with visa application guidance upon request, but TCWM accepts no responsibility or liability for your failure to obtain the appropriate documentation.

For tours to Tibet, TCWM is responsible for helping you obtain the required Tibet Permit as part of your booked service.

Visa-free and visa-on-arrival policies. China’s visa exemption policies (such as unilateral visa-free entry for certain nationalities, or 240-hour transit visa-free policies) are set and may be changed by the Chinese government at any time, including with little or no advance notice, and eligibility depends on factors specific to you (such as your nationality, entry/exit points, and itinerary) that TCWM cannot independently verify or guarantee. Where your itinerary is planned around a visa-free or visa-on-arrival policy, you remain solely responsible for confirming your eligibility before travel, and TCWM is not liable for any cost, itinerary disruption, or denial of entry resulting from a change to these policies or from your ineligibility under them.

7. Luggage Allowance

In accordance with regulations of the Civil Aviation Administration of China, free baggage allowance for domestic flights within China is generally 20 kg (44 lbs) for economy class, 30 kg (66 lbs) for business class, and 40 kg (88 lbs) for first class, plus limited carry-on luggage. Any excess baggage charges are your responsibility. Chinese aviation regulations also require all checked suitcases to have a locking device attached; failure to comply may result in the airline refusing to load your luggage.

8. Insurance

By default, TCWM’s services do not include personal accident, medical, or trip-cancellation insurance. If you would like coverage, please let your travel advisor know — we can arrange a Yunnan travel package insurance and accident insurance policy on your behalf for an additional cost. Otherwise, we strongly recommend that you purchase comprehensive travel insurance from a provider in your home country before departure, covering at minimum emergency medical treatment, medical evacuation, and trip cancellation/interruption.

9. Health Requirements

You are responsible for informing yourself of the health risks, vaccination recommendations, and safety conditions applicable to the areas you intend to visit, and for checking any requirements imposed by the government of your home country or countries you transit through. If you have a physical, emotional, or mental condition that may require special attention, equipment, or accommodation during your trip, you must tell us in writing at or before the time of booking so that we can advise whether we are able to accommodate it.

Travelers to Tibet are required to provide a doctor’s certificate confirming fitness to travel, including normal blood pressure and heart condition, given the potential effects of high altitude.

10. Responsibility and Limitation of Liability

We work hard to deliver the trip you booked, but travel in China — like travel anywhere — involves some circumstances outside our control. This section explains how responsibility is divided between us.

Our suppliers. Many services included in your trip (hotels, transportation carriers, cruises, and similar third-party suppliers) are not owned or operated by TCWM. Where a supplier’s own negligence, wrongful act, or failure causes loss, delay, or a change to your itinerary, our responsibility is to help you resolve the issue and, where TCWM’s own selection or oversight of that supplier was at fault, to remedy that fault; we are not liable for losses arising solely from a supplier’s own negligence where TCWM exercised reasonable care in selecting and instructing that supplier.

Events beyond our control. TCWM is not liable for loss, injury, damage, itinerary changes, or cancellations caused by circumstances beyond our reasonable control, including: severe weather or natural disasters (such as typhoons, flooding, or earthquakes); temporary closure of a scenic area, attraction, or transportation route by a Chinese government or scenic-area authority (including for safety, environmental, or conservation reasons); fire; mechanical breakdown; acts of government or other authorities, including sudden changes to visa, entry, or travel-permit policies; war (declared or not); civil unrest; strikes; riots; theft; epidemics or public health measures; quarantine measures; customs or medical regulations; terrorism; or any other event beyond TCWM’s reasonable control. See Section 11 (Force Majeure) for how we handle these situations.

Personal property and customs compliance. TCWM is not responsible for a guest’s failure to comply with customs regulations, or for the loss or theft of a guest’s personal property or valuables due to the guest’s own negligence.

Activities undertaken at your own risk. Some TCWM tour packages include activities that require physical care and attention, such as boarding or disembarking boats, climbing, or entering caves or tombs. Our representatives will provide guidance and assistance, but such activities are undertaken at your own risk. TCWM and its employees or agents are not responsible for any incident occurring after they have exercised reasonable care and taken appropriate precautions.

Nothing in this section excludes any liability that cannot be excluded under applicable Chinese law, including our statutory obligations under China’s Tourism Law (旅游法) regarding the services we provide directly and our duty to assist you where a supplier we have engaged is at fault.

11. Force Majeure

If a force majeure event (as described in Section 10 — including natural disasters, government-ordered closures of scenic areas or transportation routes, epidemics, war, sudden changes to visa or entry policy, or similar events beyond either party’s reasonable control) prevents or significantly disrupts your trip:

• We will notify you as soon as practicable and work with you in good faith to reschedule your trip, substitute comparable services, or provide a partial refund reflecting any costs not already committed to suppliers on your behalf.
• Costs already paid to third-party suppliers (hotels, transportation, attraction tickets, etc.) that cannot be recovered by TCWM will not be refunded, but we will make reasonable efforts to recover or apply such costs toward a rescheduled trip.
• Neither party will be liable to the other for any delay or failure to perform obligations under these Terms to the extent caused by a force majeure event.

12. Complaints and Claims

If you are unsatisfied with any service TCWM has provided during your trip, please tell your local guide or your travel advisor immediately, so we have the opportunity to resolve the issue and prevent it from affecting the rest of your trip.

Our response commitment. Where the responsibility for an issue is clear, we aim to resolve on-trip service problems within 2 hours of being notified. Where TCWM is responsible for the issue, we will provide appropriate cash compensation on the spot, in addition to fixing the underlying problem, so you are not left waiting until after your trip to be made whole.

If you wish to make a complaint or claim compensation after your trip has ended, you must notify us in writing (by email) within 15 days of completing your tour, together with any relevant receipts or supporting evidence. TCWM is not liable for claims submitted more than 15 days after the completion of your tour.

13. Minors and Traveling Companions

If your booking includes a minor (under 18), the adult making the booking confirms they are the minor’s parent or legal guardian, or have that person’s authorization to arrange travel on the minor’s behalf, and accepts responsibility for the minor’s supervision throughout the trip except where the minor is in the direct care of a TCWM guide as part of an organized activity.

14. Intellectual Property

All text, images, itineraries, and other content on the TCWM website and in materials we provide to you remain the property of TCWM or our licensors. You may use them for your personal trip-planning purposes, but may not reproduce, distribute, or use them commercially without our prior written consent.

15. Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or your booking with TCWM, are governed by the laws of the People’s Republic of China.

Any dispute arising from or relating to these Terms or your booking shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation, it shall be submitted to a people’s court of competent jurisdiction in Kunming, Yunnan, China, or resolved by arbitration at a mutually agreed arbitration institution in China, at TCWM’s election, unless otherwise required by applicable mandatory law.

16. General Provisions

Entire agreement. These Terms, together with your booking confirmation and any documents referenced in them, constitute the entire agreement between you and TCWM regarding your trip, and supersede any prior discussions or understandings on the same subject.

Severability. If any provision of these Terms is found invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect.

No waiver. TCWM’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other.

Changes to these Terms. We may update these Terms from time to time to reflect changes in our services or applicable law. The version in effect at the time of your booking confirmation applies to your trip. We encourage you to review this page periodically.

17. Communication

You can contact TCWM at any time via our Contact Us page.

• Email: sales@travelchinawith.me
• Tel: +86 135 7702 4672