How can I trust you?
Firstly, we encourage you to check out the testimonials from our past clients. With thousands of followers on our social media platforms, most of whom are our former clients, you can easily verify our credibility by clicking the icons in the upper-right corner of this page.
We’ve just launched our TripAdvisor page and are gathering reviews—check out what our real clients are saying!
With years of experience in China inbound tourism, we’ve organized successful tours for travelers from across the globe, including the U.S., Germany, France, the Netherlands, the UK, Switzerland, Spain, Greece, Austria, Australia, New Zealand, Canada, Japan, Korea, Singapore, India and many more. We understand the unique preferences and customs of visitors from different regions and are committed to personalizing each experience to meet your specific needs.
Regarding our payment policy, typically, you only need to pay less than 15% of the total cost upfront.
We’ve made a substantial investment in renting top-tier servers to host our website, ensuring a fast and secure experience for our visitors. We’ve also poured significant effort into creating the site with integrity and transparency, aiming to provide travelers with a trustworthy, professional resource for planning their China tours.
Cheating goes against our core values, and we are dedicated to preserving the trust our clients place in us. We hold ourselves to the highest standards of honesty and transparency in every aspect of our work.
What’s your main idea to build this site and offer these services?
We’d like to get over the barriers for you to travel China alone in a smart, reasonable, unconstrained, travel-like and affordable way.
What service do you offer?
By now, we offer tour guide hiring, charter car and customized tour service in China. Please refer to our service page for more.
How to plan, book or pay for a trip?
Receiving your request -> Giving you our proposal -> You book our service -> Service arranging -> Confirmation to you from us when every service you requested was completed -> You pay the deposit -> Reconfirmation to you from us if we received your deposit -> You arrive in China and are met by us -> You pay the rest of money on spot -> Service -> Service ends. You can find a more detailed article about it here.
If I decide to book, when and how much should I pay as a deposit?
Typically, you will need to pay a deposit one month before your expected travel start date. The deposit is usually 15% of the total cost. If there are any special circumstances, we will inform you separately.
What is your cancellation policy?
Upon receiving your reconfirmation, it will be understood that all arrangements for the group tour are accepted. If any changes or cancellations are needed, please provide written notice at least 15 days before the guests’ scheduled arrival date. Otherwise, the following cancellation fees will apply:
14-08 days before arrival: 10% of the package cost;
07-02 days before arrival: 20% of the package cost;
Within 24 hours before arrival or No Show: 50% of the package cost;
Unused land arrangements cannot be refunded if participants request changes after the tour has begun.
Besides English-speaking tour guides, do you offer tour guides speak other language?
Yes! We offer tour guides speak many languages, contact us to let us know your special request.
Will you give me an incomprehensible package quotation as other travel agencies usually do?
The quotation we provide will be broken down clearly on a per city per service basis, so you can easily understand exactly what each cost component is. This transparency ensures you have a clear understanding of the pricing and can see where each cost is coming from.
What will you do if I feel unsatisfied with your service?
We promise to try our best to meet all your satisfaction, we never escape our fault or responsibility. It’s part of our promise and also commented in our Terms & Conditions.
Can you help me to plan my trip even if I only need to hire a guide or car?
Sure, you can get a reasonable and well-arranged itinerary according to your travel period and request for FREE.
Why don’t you offer hotel and flight / train ticket booking service?
Because it’s easy for you to book them directly online nowadays. You choose us rather than a normal travel agency, we assume you’re a free walker and want an affordable trip, due to it’s easy, so book them by yourself is undoubtedly the best choice for you. And for hotels, why don’t you choose the ones you like during your trip? Our guide will help and recommend. You can learn how to book these in China onine via this article.
How much should I pay for the free days on my own during my trip?
You only need to pay for the days you use our services, with the exception of remote areas where additional costs may apply due to logistics and travel time.
What’s your defination of the term ‘Remote Areas’?
The areas we couldn’t find any local guides or drivers. If your itinerary involves these areas, we will notice you within our proposal to you.
Should I pay for the guide’s / driver’s cost such as meal or accommodation during my trip?
For the remote areas, yes. For the main cities, no. We will try to find local guides for you in each place you visit, that means, at least, they can go home for dinner or sleep every day. Also, if you don’t mind, you can eat together and overnight in one room.
If I choose to stay in an $500.00-per-night hotel, should I pay a same-price room for my guide or driver?
Of course not, they can find cheaper hotel to stay in around you.
Will my guide complain if I always use public transportation or my feet rather than private car?
Of course not, that’s why we exist.
Should I pay for the guide’s transportation fee?
Usually, we will hire a local guide in the city you are visiting, so there typically won’t be any inter-city transportation fees. However, if the area you plan to visit doesn’t have foreign language guides, your guide may need to be arranged from nearby cities, which will incur inter-city transportation fees (usually by high-speed train or coach). If you use our private car service during the trip, no such fees will apply, but if you opt for public transportation, you will be responsible for the related costs for the guide too.
Will you arrange my guide / driver through any other travel agencies?
In most cases, we directly contact our employees, as this helps keep costs lower for both you and us.
Any China travel note?
Please check our blog or subscribe to our newsletter.