FAQ
A passionate team of China travel specialists who’ve spent nearly two decades helping international travelers create unforgettable memories here. With local insight and global service standards, we’re dedicated to making your China trip stress-free, immersive, and one of a kind. You can learn more on the about page.
By now, we offer tour guide hiring, charter car and customized tour services in China. Please refer to our service page to learn more.
Firstly, we encourage you to check out the testimonials and media from our past clients. With thousands of followers on our social media platforms, most of whom are our former clients, you can easily verify our credibility by clicking the icons in the footer of this website.
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With years of experience in China inbound tourism, we’ve organized successful tours for travelers from across the globe, including the U.S., Germany, France, the Netherlands, the UK, Switzerland, Spain, Greece, Austria, Australia, New Zealand, Canada, Japan, Korea, Singapore, India and many more. We understand the unique preferences and customs of visitors from different regions and are committed to personalizing each experience to meet your specific needs.
Regarding our payment policy, typically, you only need to pay less than 15% of the total cost upfront.
We’ve made a substantial investment in renting top-tier servers to host our website, ensuring a fast and secure experience for our visitors. We’ve also poured significant effort into creating the site with integrity and transparency, aiming to provide travelers with a trustworthy, professional resource for planning their China tours.
Cheating goes against our core values, and we are dedicated to preserving the trust our clients place in us. We hold ourselves to the highest standards of honesty and transparency in every aspect of our work.
We’d like to get over the barriers for you to travel China alone in a smart, reasonable, unconstrained, travel-like and affordable way.
Receiving your request -> Giving you our proposal -> You book our service -> Service arranging -> Confirmation to you from us when every service you requested was completed -> You pay the deposit -> Reconfirmation to you from us if we received your deposit -> You arrive in China and are met by us -> You pay the rest of money on spot -> Service -> Service ends. You can find a more detailed instructions here.
Typically, you will need to pay a deposit one month before your expected travel start date. The deposit is usually 15% of the total cost. If there are any special circumstances, we will inform you separately.
Upon receiving your reconfirmation, it will be understood that all arrangements for the group tour are accepted. If any changes or cancellations are needed, please provide written notice at least 15 days before the guests’ scheduled arrival date. Otherwise, the following cancellation fees will apply:
14-08 days before arrival: 10% of the package cost;
07-02 days before arrival: 20% of the package cost;
Within 24 hours before arrival or No Show: 50% of the package cost;
Unused land arrangements cannot be refunded if participants request changes after the tour has begun.
No, we do not offer group tour services at the moment. We mainly focus on single-item bookings and customized travel services in China.
Yes! We offer tour guides speak many languages, contact us to let us know your special request.
The quotation we provide will be broken down clearly on a per city per service basis, so you can easily understand exactly what each cost component is. This transparency ensures you have a clear understanding of the pricing and can see where each cost is coming from.
Yes, our travel services include basic travel accident insurance within China. The coverage and insured amount may vary depending on the province or city. If you have any questions about this before booking, feel free to contact us for the details. However, we still recommend that you purchase appropriate travel insurance in your home country/region before departure to better handle potential risks.
We promise to try our best to meet all your satisfaction, we never escape our fault or responsibility. If any unpleasant situation occurs due to our fault, we will provide an appropriate refund or compensation. It’s part of our promise and also commented in our Terms & Conditions.
Sure, you can get a reasonable and well-arranged itinerary according to your travel period and request for FREE.
You only need to pay for the days you use our services, with the exception of remote areas where additional costs may apply due to logistics and travel time.
The areas we couldn’t find any local guides or drivers. If your itinerary involves these areas, we will notice you within our proposal to you.
For the remote areas, yes. For the main cities, no. We will try to find local guides for you in each place you visit, that means, at least, they can go home for dinner or sleep every day. Also, if you don’t mind, you can eat together and overnight in one room.
Of course not, he/she can find cheaper options around you.
Of course not, that’s why we exist.
Usually, we will hire a local guide in the city you are visiting, so there typically won’t be any inter-city transportation fees. However, if the area you plan to visit doesn’t have foreign language guides, your guide may need to be arranged from nearby cities, which will incur inter-city transportation fees (usually by high-speed train or coach). If you use our private car service during the trip, no such fees will apply, but if you opt for public transportation, you will be responsible for the related costs for the guide too.
In most cases, we directly contact our employees, as this helps keep costs lower for both you and us.
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