Beyond wonderful guides, amazing price, and flexible arrangement possibilities, we realize that we must judge our success on how well we have supported our guests. It’s really what matters the most in business today.
- To be accessible, friendly, and helpful at all times.
- To answer the phone when you call, 09:00am ~ 00:00am/7/365 (GMT+8). If you met really emergency, feel free to call us at any time.
- Reply to your emails and requests within 24 hours.
- To help you in China as possible as we could.
- And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.
We value customer feedback. Please give us a report card on how we’re doing. We want to know the good, the bad, and everything in-between. We’re listening.